Privacy Policy

Last updated: Aug 28, 2025

Grid Lounge (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make purchases, or interact with our services at our lounge.

1. Information We Collect

We may collect the following information when you interact with us:

  • Personal information: name, email address, phone number, billing/shipping address, account login details.

  • Payment information: credit/debit card details processed securely through Square (we do not store your full card details).

  • Membership data: subscription type, renewal dates, and session activity.

  • Technical information: IP address, browser type, device information, and cookies for site functionality and analytics.

2. How We Use Your Information

We use your information to:

  • Process orders, bookings, and memberships.

  • Manage your account and provide customer support.

  • Send transactional emails (receipts, account updates, booking confirmations).

  • Improve our website, services, and customer experience.

  • Send promotional emails or offers (only if you opt in).

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

  • Payment processors (Square) to handle secure transactions.

  • Service providers (such as email delivery or hosting platforms).

  • Legal authorities if required by law.

4. Cookies & Tracking

We use cookies to:

  • Keep you logged into your account.

  • Track cart and checkout activity.

  • Understand site traffic and improve performance.

You can disable cookies in your browser, but some features may not function properly.

5. Data Security

We take steps to protect your personal information, including SSL encryption on our website and secure data handling practices. However, no online system is 100% secure, and you share information at your own risk.

6. Your Rights

You have the right to:

  • Access and update your account details.

  • Request deletion of your personal data (subject to legal or transactional record-keeping requirements).

  • Opt out of marketing emails at any time by clicking “unsubscribe.”

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Grid Lounge

212 W. 2nd Street, Cedar Falls, IA
📧 [email protected]
📞 319.666.2329